Terms And Conditions

Order Requirements:

• Only place an order if you intend to make payment within 5 days of receiving the quote. Accounts that repeatedly request dummy orders may be deactivated.
• Minimum order value is R300 (excluding shipping).

Ordering Procedures:

1. When you’re ready to place an order, kindly submit your quote request from our online price list. If you’re unsure about which products to order, please don’t hesitate to contact us for advice. We do not accept returns for products that were incorrectly ordered by the customer.
2. You will receive a quote via email as a PDF attachment. Quotes are generated manually, so there may be a short delay. The same email also includes a link to payment options. Quotes are only valid for 5 days. Prices may change or quotes may be revoked after this period without notice.
3. Before making payment, please double-check that all details on the quote are correct, including products, quantities, and shipping address.
4. Once we receive your payment, your order will be scheduled for preparation. This typically takes 1–5 business days. During peak periods, preparation may take a day or two longer. You will not receive preparation updates unless there is a problem.
5. When your order has been dispatched, we will email your tracking number. Please use the tracking number to monitor the shipment’s progress.

Payments:

• Only make payment after receiving an official quote and verifying all details. It is your responsibility to verify all order details before making payment.
• No changes can be made after payment has been received.
• We only accept payments from South African bank accounts. No SWIFT or Forex payments are accepted. Contact us for alternative methods if needed.
• Please use the correct reference number exactly as provided on the quote. Do not include your name or other details.
• It is your responsibility to ensure the payment reference matches the reference number provided on your quote exactly. If an incorrect reference is used and it matches another order’s payment amount, we may unintentionally allocate the payment to that order. In such cases, if the incorrect order is shipped, you may bear the loss if the other client does not return or pay for the goods. We will, however, make reasonable efforts to recover the goods or funds where possible.
• Only official PDF proof of payment issued by your bank is accepted. Proof of payment is used solely to reserve stock and, where possible, allow preliminary order processing that may assist in speeding up delivery once payment has fully cleared. Screenshots, photos, or edited documents are not accepted.
• Orders will only be prepared and shipped once full payment has cleared in our bank account. Proof of payment alone is not sufficient. For urgent orders, please use your bank’s immediate or instant payment option to avoid delays.

Shipping:

• Shipping Fees:
  • The Courier Guy to-Locker: R90
  • The Courier Guy to-Kiosk: R90
  • The Courier Guy to-Point: R110
  • The Courier Guy to-Door: R150
  • PostNet to-Counter: R150
  • Orders R4000 and over: Free
• Orders are normally dispatched on Mondays, Wednesdays, and Fridays. We do not typically dispatch on Tuesdays or Thursdays, and no parcels are shipped on weekends or public holidays. Dispatch days may vary due to operational requirements.
• Orders are shipped only once payment has fully reflected in our bank account. Proof of payment alone does not constitute cleared payment and does not guarantee dispatch.
• Payments reflecting before 10:30 AM on Mondays, Wednesdays, or Fridays usually ship the same day, though this is not guaranteed and depends on operational capacity during busy periods. Payments reflecting later, or on non-dispatch days, will be shipped on the next available dispatch day. Earlier payment increases the likelihood of same-day dispatch, and for urgent orders we recommend using your bank’s immediate or instant payment option. If there are any temporary changes to dispatch days or payment cut-off times, these will be announced on the price list website.
• We may postpone shipments to the next dispatch day where this does not affect the expected delivery date. Consolidating parcels for direct kiosk dispatch allows for faster transit, meaning delivery still occurs on the same day while the parcel spends less time in transit, which is beneficial for peptides.
• If you require delivery by a specific date, please contact us before making payment. Otherwise, orders will be processed at the standard pace.
• Surcharges may be applied to deliveries to townships, farms, plots, hospitals, mines, high-risk, and other special areas, as classified by The Courier Guy. Such surcharges may only be determined when the shipment is booked and may therefore be invoiced separately after the order has been paid.
• Please ensure someone is available to receive the parcel, or that collection from lockers or kiosks is arranged. We cannot guarantee specific delivery dates or times.
• For special delivery instructions, contact the courier directly using your tracking number. We cannot relay delivery requests on your behalf.
• Once an order is shipped, the delivery address cannot be changed.
• Orders cannot be merged after payment. Please request to combine orders beforehand if needed.
• Certain products are supplied with manufacturer seals. To confirm that items are free from damage or defects before dispatch, we may open the packaging for inspection. This may result in a broken seal, but the product remains unused, unaltered, and authentic.
• Upon delivery, please inspect your parcel immediately and report any missing, incorrect, or damaged items within three business days.
• We do not ship to freight or shipping forwarding companies, or to addresses intended for export outside South Africa. Orders placed with the intent of re-exporting will be cancelled and refunded.
• In the rare event that a shipment is lost in transit, the client must notify and communicate directly with us as soon as possible. Where possible, clients should not contact the courier, lodge claims, submit invoices, or provide parcel contents or shipment details to the courier. We will handle all communication and claims with the courier from our side. Any confirmed lost shipments will be replaced by us.
• Cold-chain, refrigerated, or temperature-controlled shipping is not available. All perishable products such as GLP-1 pens are shipped at ambient temperature. The customer assumes all risk related to product condition, quality, or shelf life during transit. For extended transit times or enhanced stability, consider freeze-dried vials instead.

Transit Times (Estimated):

The following are typical delivery timeframes in business days. Delays may occur due to weather, courier backlogs, or public holidays. Rural areas may take longer.

Order Timeline Overview:

Returns and Exchanges:

• No returns are accepted for products ordered incorrectly.
• Returns are only accepted if incorrect or damaged items were shipped.
• In such cases, notify us within three business days of delivery.
• Please contact us with your order number and a photo of the issue.
• If a return is approved, we will provide detailed instructions. Do not send any parcel back until you have received confirmation from us. We will either supply the correct return address or, if available in your area, arrange a The Courier Guy locker and provide you with a deposit PIN.
• Incorrect or faulty products must be returned in the same condition in which they were received, unused and with all original packaging intact.
• We will credit you for the return courier fees once we have received the incorrect items back in good condition.

Price List Terms:

• Prices on the website are for reference only. Quoted prices are final and binding.
• Product availability is not guaranteed. Stock levels may change at any time.
• Please keep your login credentials confidential and do not share price list information.
• Images are for illustrative purposes only and may not exactly match the product.

Denial of Liability:

• You hereby acknowledge that you are at least eighteen years of age (18).
• The use of steroids or any drug without a doctor’s prescription and/or instruction can and may have severe side effects to your health up to and including death.
• It’s important to us that you understand that any product or usage information provided by us is for informational purposes only. We make every effort to provide accurate information, but it may contain factual inaccuracies and/or typographical errors.
• By accepting these terms, you acknowledge that neither Anabolic Steroids SA nor any representative will be held responsible for any harm or damage resulting from the use of products obtained from this website, either on your behalf or on behalf of others.